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Help Topics
Daily Menu
2 ArticlesAccounts Receivable
69 Articles- Adding more than one email address to a customer’s account.
- Billing/ Printing Statements
- Can we open a new month and put a deposit in, before we close the previous month?
- Can you add a link to an email postcard that will take the customer to the web portal so they can order gas?
Accounts Payables
6 Articles- Accounts Payable
- Duplicate entries in AP that are showing open
- How to clear outstanding checks
- How to reprint checks in AP
Billing
4 Articles- Adding a pause in your email settings
- Billing/ Printing Statements
- How to change the rent settings for Budget Billing.
- My statements are not aligned or look off.
E Billing
9 Articles- Adding a pause in your email settings
- Can you add a link to an email postcard that will take the customer to the web portal so they can order gas?
- Can you add a logo or graphic to an emailed postcard?
- Can you set up an email Will Call postcard?
Autobill
6 Articles- Adding a customer to AutoPay
- Changing the auto bill date once you have already set it.
- Deleting a credit card from an account
- Deselecting Customers in AutoPay
End of Month
5 Articles- Billing/ Printing Statements
- Can we open a new month and put a deposit in, before we close the previous month?
- End of Month
- End of Month Customer Status Report:
End of Year
2 ArticlesUtility Menu
5 Articles- How to add a new driver.
- How to change prices individually.
- How to email credit card receipts.
- User Admin Screen
Dispatching
5 Articles- Detailed Dispatching Reports
- Dispatching
- How can I get last year’s gallons on a printout for a particular route?
- How to Print A Driver Route Report
Forecasting
1 ArticleCredit Cards
16 Articles- Bank and Credit Card Module/Manual
- Can my settlement time be changed
- Changing Banks where Credit Card transactions are deposited
- Deleting a credit card from an account
Pax S80 Credit Card Terminal
13 Articles- ACK Errors
- Decline: Invalid Login Information
- Gateway Responses and Decline Codes
- How to email credit card receipts.
Paragon Solutions
9 Articles- Am I PCI Compliant?
- Can I change the email address that my settlements go to?
- Can my settlement time be changed
- Changing Banks where Credit Card transactions are deposited
Truck Tracking
4 Articles- How to change truck colors in Truck Tracking
- How to remove a truck from Truck Tracking.
- My Truck Tracking password is not working
- Truck Tracking
Tank and Meter Menu
2 Articles- Is there a report that will give me the total of tanks that we have rented out and their size?
- Tank and Meter Menu
PPS-Portable Propane
15 Articles- Can we send orders directly to a driver’s tablet?
- Changing Dispatch Source in PPS
- Does the time on the delivery ticket correspond to the time the delivery started or the time the ticket printed?
- Error Code 88 LCR Open
Sales And Service
2 ArticlesPayroll
4 Articles- How do I protect Payroll from employees logging into it?
- How to change Unemployment Tax
- Payroll
- Payroll-End of Fiscal Year
Memos
2 Articles- How to change the initials of the person entering a memo in a customer’s file
- We don’t want to print all the expired memos each month. How do we avoid that?
Contract Gas
3 Articles- Contract Gas
- How to look at all the customers with a pre-buy contract.
- When entering the Prebuy Contract Deposit amount, do I include the taxable amount in the total?
Management Reports
29 Articles- Can you export the Gain/Loss report into Excel?
- Customer Status Report as of Age
- Customer Status Reports
- Exporting Reports to Excel.
Letter Production
4 Articles- How to email a letter through Suburban
- Letter Merge Codes
- Letter Production Menu
- Where can you print labels?
Hardware
12 Articles- How do I clear print spool/ SPL number of entries cannot exceed 999
- I cannot print from my cloud session
- I cannot print from Windows.
- I cannot print to my Oki data printer
Delinquency Control
4 Articles- Delinquency Control
- Delinquency Control COdes
- How to run a report that would find my total customers and will call customers.
- When we go to send lock-off letters to delinquent customers it sends emails and prints off letters that were done the day before. It then reprints and emails those letters.