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Accounts Receivable

Accounts Receivable

How to print a list of customers for each route.

Click on Detailed Dispatch Report from the Dispatching menu: Choose Print from the drop-down menu at the top of the page and then enter the driver...

How to print orders for a customer.

ENTER the orders on the account then just SAVE them instead of SAVE AND PRINT each one. After they are all entered, go to DISPATCH> VIEW...

How to Rename Routes

Open Utility Menu: Choose the 3rd option: User Defined Fields: Choose Routes from the list of options on the left side of the...

How to reverse a transaction if an error has been made.

The only way to correct it is to reverse the WRONG transaction and rekey the credit entry correctly. 1. REVERSE...

How to run a report for all accounts with credit on them.

Click on the Customer Status Report, located on the Daily Menu: Change the “select customers to be printed” to CREDIT...

How to search for a customer check number.

You can run the TRANSACTION REPORT GENERATOR for the time period the check would have been posted. View the report...

How to send statements without printing those with a credit balance.

On the Utility Menu click on Supervisor File: Click on Company settings and then Continue: UnProtect the Fields and then make sure...

How to set up Fuel Charge Fee/Regulatory Fees.

On the UTILITY MENU you can set up REGULATORY FEE PRODUCT CODE such as RF or EF like this:Apply the...

I am getting a message that I do not have the authorization to access a menu.

Your office has security setup. An admin will need to go to the utility menu and provide authorization to the...

I have identified many customers where price class needs to be adjusted. Is there a way to do a mass update or would this be a line-item by line-item change?

Unfortunately, we do not have a global change for price classes. It would need to be adjusted account by account....

If a customer already has a contract deposit can you have another?

You can add an additional CD- contract deposit to the same account if its the same price and it will add to...

If the CC fee is set up as “taxable” shouldn’t the system tank the propane plus the fee and tax the total for both items?

It does not.. the second product code field has to be manually input with the fee+ tax calculated. We only...

In Contract Gas is there a way to globally move everyone’s product code to CG from their respected product codes?

When you are ready to start delivering the contract gas to your customers,Go to the GAS menu> MAINTENANCE MENU> MASTERFILE...

Invalid Data Drive Parameter read from Configuration file. Driver passed: I:

Open File Explorer and check to see if the icon beside the I drive is green. If it is red,...

Is it possible to find a customer account by the first name, portion of a name, or mailing address?

You can search for a customer by Account Number, Last Name, Phone Number, Address, Driver Route Sequence, Tank Serial Number,...

Is there a method within SSS to see the definition or expanded definitions of Price Class, Delivery Code, Use Code, and Route

Price Class: This is defined for each class that is set up in the price file. The Class number must...