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Accounts Receivable

Limbo Rejection Codes

Please Call Suburban if you are unsure how to clear a Limbo

Reset the start date for an account.

Click on the UPDATE button located on the customer’s account screen: Adjust the start at the top by double-clicking on...

Resetting the Degree Days

To reset the degree days do the following: 1. Enter a 0 in the DEGREE DAY FIELD when you enter the weather on July 1....

Setting up Timed Deliveries

Times Deliveries are designed for customers who only need a few deliveries a year on specific days, such as vacation homes,...

User Admin Screen

Our software DOES have the capability of being password protected for each sign-in but must be set up by someone...

Weather Reports:

This procedure is only required for companies designated with “Gas Accounting” in the Supervisor file.  The purpose of this procedure...

What is the “Skip” on End of Day Posting?

Skip indicates a missing reference number.

What is the proper way to set up a customer to receive e-mailed invoices and statements? Does the general info tab need to be set to “blank” or “I”? or does it matter what the contact info tab is set to?

Blank = S=STATEMENT so you would have to insert either an “I” or a “J” in the statement/invoice field, as...

What to do if a check is returned.

Use the Returned Check Product Code on a Sales Page and key in the amount of the check as a...