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Bank and Credit Card Module/Manual

The Bank and Credit Card Module allow the operator to process AutoChecks and Credit Cards. If you would like more...

Can my settlement time be changed

Yes. To Change your settlement time call Suburban at 1-800-481-4440 or Paragon Solutions at 1-800-884-5208.

Changing Banks where Credit Card transactions are deposited

To change the bank where your credit card and web portal transactions are deposited you will need to call Paragon...

Deleting a credit card from an account

On the Bank and Credit Card Menu click on Enter Individual CC Charge or Go through Customer Inquiry and pull...

Gateway Responses and Decline Codes

Response Codes are generally issued by the bank or processor. If you are unsure what a code means contact Paragon...

How do I set up email settings for credit card receipts?

Email settings must be set up in the Company Email Settings, which is located in the Utility Menu. These settings...

How do I void or refund a Credit Card Transaction?

Go to the Bank & Credit Card Menu: Click on Submit CC Refunds or Voids Choose Void or Refund and...

How to change the company address on the CC receipts and statements.

On the Utility Menu click on Supervisor File Choose Branch or Company and then Continue Check the Address at the...

How to email credit card receipts.

Click on Company Email Settings located on the Utility Menu This is different from the E-billing settings. You may use...

How to issue a Web Payment Refund.

To issue a web payment refund you will need to log on to the direct connect gateway, https://gateway.1directconnect.com. If you do...

How to print CC receipts from the Pax S80 terminal and not from an office printer.

There are 2 settings that need to be changed. Terminal Setting: Press the Menu Button on the CC Terminal and...

Is there a way to get my autopay edit sheets from yesterday?

On the Bank and Credit Card Menu click on Display CC Receipts and Reports: The most recent report should be...

My credit card receipts are not printing

Option 1: On the Bank and Credit Card Menu choose Display CC Receipts or Reports Click on the Reset Button...

My IP changed and my credit card terminal is not working.

First, check your ip address and verify that it can see the internet. Click here for the help article. Unplug...

Payments are not showing up on the gateway for my branch.

Many companies have multiple branches. If a company only has one gateway then this is generally not an issue. However,...

Using the Pax S80 Credit Card Terminal to take payments.

Click on Customer Inquiry and pull up the customer that is making the payment. Then click on the payment button...