Hardware

Click on the Printer Icon located at the bottom of the screen. Then Click on CLEAR ALL PRINT JOBS FROM QUEUE

Is this a new printer that was just set up. If so, click on the LOG OFF RDC button on...

There is a limited amount of troubleshooting we can do if you cannot print from Windows. Generally if you can’t...

Check the emulation on the printer and make sure it is set to IBM-P (check the printer manual that came...

In order to scan documents into Docstore your scanner must be Twain compatible. Contact Suburban if needed to download the...

Make sure you have dual printing turned off on the printer as well as in printer preferences in Windows We...

Local Server: Check your Recycle Bin. Sometimes Microsoft will delete it if there are too many executables on the desktop...

Open File Explorer or Click on My Computer. Look for your I drive and make sure that the icon beside...

Please note: If you are on the Suburban Cloud Server, using remote desktop services, or any other type of remoting...

The S80 will need to be connected to your network/router directly to obtain an ip address. If you have not yet...

Frequently Asked Questions What is the PAX default password? The default terminal password is today’s date in the format: mmddyyyy For...

The TSP100 is a thermal printer and will only work with thermal paper. Check that the thermal receipt paper is...