To deactivate account, the account must:

1. Have a zero balance

2. Have no tanks or meters assigned to it ( if it has tanks assigned to it you must do tank pickup transaction for each tank)

3. Have no refundable deposits 

4. if it is a sub-account, the master account has to be removed.

If all of the above is true then you can change the status in the master file to “D” to deactivate the account. 

If you have any problems or questions, call Suburban or email at sssupport@suburbansoftware.com.