When we go to send lock-off letters to delinquent customers it sends emails and prints off letters that were done the day before. It then reprints and emails those letters.

This is because you may have 2 letter codes in the delinquent file. For Example, this screen shows that The DI letter codes are marked with “X” on the left. Once the “DR” letter codes are run that one will get marked and they will clear out.

Run the Print Letters using the correct letter code, (in this case “DR”) and they should all clear

It may be easier to add only one code to the file at a time and then run that letter to clear them out before going to the next letter code. Otherwise, you will need to run each letter until they are all marked.